The following Questions and Answers are listed
below:
Q1: Drumlin has become my default
PDF reader and changed the icons on my PC - how can I change this (e.g. to
Acrobat Reader)?
Q2: I
have an Apple Mac - can I install and use Drumlin?
Q3. I cannot see the file extension .drm
or .drmx for my files?
Q4: When I try to install
the reader I get a message "Proxy authentication required...".
Q5: I have
authorized a DRMX file but do not seem to have a document I can view/when I use
the Authorization code provided to me I get the message "Authorization
code already used"?
Q6: Can I search a document for a particular text
string?
Q7.: When I try and print to a network printer I receive an
error message/access denied.
Q8: A document I have downloaded and authorized will no
longer open.
Q9: I would like to use some of the material from a
document in a presentation or publication. Can I do this?
Q10:
Hyperlinks/web addresses are displayed in the document but no jumps occur
when they are clicked
Q11: Forms: The PDF I am viewing shows form fields but they
do not seem to be active - is this correct?
Q12: How do I
update my Drumlin software?
Q13: My computer has crashed/died/lost its disk/changed
since I installed a new service pack (e.g. SP3) -
how do I get Drumlin running again and recover my authorised Drumlin
documents?
Q14: Can I publish files that
are not PDF type?
Q15: I
get an error message when I try and use the email function on the File menu or
the email button in the "About" form
Q16: I
have used the same file name for my sample (locally generated .drm) and fully
secure (.drmx) files - will the sample files be over-written when the drmx is
converted to a .drm?
Q17: Can I copy sections of text in the document?
Q18: My
virus scanner reports that there is a virus/trojan in the download kit - is this correct?
Q1: Drumlin has become my default PDF reader and changed the
icons on my PC - how can I change this (e.g. to Acrobat Reader)?
A: The Drumlin software does not set
itself as the default PDF reader – this only happens if the user chooses
to do this via the Tools menu. If you have chosen
this option Drumlin will be used to open PDF files, and will change the icons. If
you want to then read and print the PDFs with Drumlin that’s fine – it is
basically the same as per the Adobe reader. If you do not want to do this, all you
need to do is go to the File Explorer, find any .pdf file, right
click on it, select Open With, Choose Program... and when the list of programs
is displayed, select the Adobe reader and make sure they click the option box on
this form: “Always use the selected program to open this kind of file”. Then press OK. In
some instances the icon does not change, even though it should do – this is a Windows registry
issue which we cannot control – but if this happens it generally is resolved after
re-booting the PC. If this does not resolve the problem, email us and we will send
you a .reg file to fix the problem
Q2: I have an Apple Mac - can I install
and use Drumlin? A: Yes, but you need to have a Mac with
Windows support software installed and program startup link "Drumlin Reader (for
Mac users)" enables Mac users to run Drumlin. This link simply runs the
standard Drumlin program with the command line argument "-mac". For
more details see our Apple
Mac User's page
Q3: I cannot see the file extension .drm or .drmx for my
files?A: Windows often hides the file extensions - use the Windows Fle manager and select the Tools menu, Folder options... View
tab to specify the file types and extension information you would like to
see always - this is also described in the Welcome document
Q4. When I try to install the reader I
get a message "Proxy authentication required...". A: The current software includes a File menu item,
Proxy... to allow you to input the
proxy server details. If this feature is not available please install the latest version
of the kit, and retry. The Proxy facility is also accessible from the Registration
form.
Q5: I have authorized a DRMX file but
do not seem to have a document I can view/when I use the Authorization code
provided to me I get the message "Authorization code already used"?
A: When you authorize a document you
must be online. It is probable that your authorization was successful but
the document was not displayed in the Drumlin reader at that time. Check to see
if you have the document <filename.pdf.drmx> also saved on your computer
as <filename.pdf.drm> - the .drm version is readable, the .drmx version is
not. If you double-click the .drmx file or open it, the program will ask you to
try and authorize it and this will fail because it has already
been authorized
Q6: Can I search a document for a particular text string?
A: yes - use the binoculars icon or the View menu, Find
Text... option
Q7.: When I try and print to a network printer I receive an
error message/access denied. A: Please check the document properties via the File
menu, Properties item, DRM tab. If the properties state that printing is
permitted and you have not exceeded any print quota set and network printing is
permitted, then it may be that the printer type or network addressing of the
printer is not in standard form (e.g. //servername/printername). First, use
another program (e.g. Word) to confirm that you can print other documents to the
required printer. Then, if you can, send us an email outlining your
problem
Q8: A document I
have downloaded and authorized will no longer open. A: there are several
possibilities: (i) the time period for use set by the document owner/publisher
has expired; (ii) the number of times you are enabled to open and view the
document has reached the limit set by the owner/publisher; (iii) you are trying
to open a document that was not downloaded and authorised using your currently
registered Drumlin reader, or which has been downloaded correctly but you have
subsequently moved to another computer - documents can only be read on the
machine to which they were authorised. If (i) or (ii) apply contact the
owner/publisher to obtain a new authorization code. If (iii) applies then ensure
the document is in the correct location on the machine to which it was
downloaded.
Q9: I would like
to use some of the material from a document in a presentation or publication.
Can I do this? A: You should contact the document owner/publisher for
permission to use materials
Q10:
Hyperlinks/web addresses are displayed in the document but no jumps occur
when they are clicked. A: Hyperlinks (e.g. sections of text
identified in a particular colour and underlining or full web addresses) may be
displayed but are only processed if these have been included in the generated
PDF
Q11: Forms: The
PDF I am viewing shows form fields but they do not seem to be active - is this
correct? A: Yes, PDF forms are supported for
display and printing purposes, but not for form
filling
Q12: How do I
update my Drumlin software? A: Use the Help menu, Update option when you have an online connection, and updating will take
place automatically (not available for Vista users)
Q13: My computer has
crashed/died/lost its disk/changed since I installed a new service pack (e.g. SP3) -
how do I get Drumlin running again and recover my authorised Drumlin
? A: Locally generated DRM files -
simply re-download them from the source/publisher's web site. For DRMX files
please send the following details to our support team: the email address you
used to register your details; your Drumlin registration details (username); the
list of documents (DRMX files) you wish to recover; the matching list of
authorization codes supplied to you by the publisher(s) in question; an
explanation of what has occured. You will need to install and register the
latest version of the Drumlin reader. We will check with the source publishers,
where appropriate, and if authorized we will provide new codes to you to unlock
the relevant DRMX files. Drumlin installation - if this no longer works,
uninstall Drumlin, delete the \Drumlin Security directory and subdirectories,
and the your
\DocumentsandSettings\<username>\Application Data\DrumlinSecurity\ directory and subdirectories. Then re-install
a new kit from the web site and re-register, this time with a different
username.
Q14: Can I publish files that
are not PDF type? A: No, at
present only PDFs are supported, and if you publish other file types, such as
.pdf.drm or .doc, the resulting file will not be readable even if a publishing
record is generated
Q15: I get an error message when I try and use
the email function on the File menu or the email button in the "About"
form. A: If you are using Microsoft Outlook as your default email
client some customers may find they get a MAPI error reported when they try to
send the log file. This is a known problem with some Outlook installations. The
solutions to this problem are:
(i) close Outlook, reboot your PC and
re-connect to the Internet, but do not re-start Outlook. Start Drumlin and use
the Help menu, About item to send the log file. This should work! You can edit
and send the message. Then re-start Outlook, press Send/recive to ensure the
message is sent and continue as normal; or
(ii) locate the Drumlin.log file
and attach it to a standard email message. You should find the file in your
\DocumentsandSettings\<username>\Application
Data\DrumlinSecurity\Drumlin \logs
subdirectory ; or
(iii) temporarily
use another Email client, such as Outlook Express, as your default email client,
and then use the button on the Drumlin "About" form as before - this should work
fine/does not have the Outlook problems experienced by some
users
Q16: I
have used the same file name for my sample (locally generated .drm) and fully
secure (.drmx) files - will the sample files be over-written when the drmx is
converted to a .drm? A: Yes, and
even if you save the .drm file to another location on your computer the Drumlin
software will only recognise the last version you generated, so the previous
.drm (fully secured or evaluation/example) will no longer be readable
Q17: Can I copy sections of text in the document?
A: Yes if copying of text is permitted
by the publisher. In general, standard PDF files will be enabled for
text copying
Q18: My virus scanner reports that
there is a virus/trojan in the download kit - is this correct? A: No, the kit is virus.trojan free and is regularly checked
against 30+ packages - however some packages can give so-called False Positives
- Kapersky used to do this but have admitted that they were wrong and have
updated their software/database to correct this. Please report any instance of
such warnings to us and we will check with the provider
Drumlin support