The following Questions and Answers are listed below:

Q1: Drumlin has become my default PDF reader and changed the icons on my PC - how can I change this (e.g. to Acrobat Reader)?
Q2: I have an Apple Mac - can I install and use Drumlin?
Q3. I cannot see the file extension .drm or .drmx for my files?
Q4: When I try to install the reader I get a message "Proxy authentication required...".
Q5: I have authorized a DRMX file but do not seem to have a document I can view/when I use the Authorization code provided to me I get the message "Authorization code already used"?
Q6: Can I search a document for a particular text string?
Q7.: When I try and print to a network printer I receive an error message/access denied.
Q8: A document I have downloaded and authorized will no longer open.
Q9: I would like to use some of the material from a document in a presentation or publication. Can I do this?
Q10: Hyperlinks/web addresses are displayed in the document but no jumps occur when they are clicked
Q11: Forms: The PDF I am viewing shows form fields but they do not seem to be active - is this correct?
Q12: How do I update my Drumlin software?
Q13: My computer has crashed/died/lost its disk/changed since I installed a new service pack (e.g. SP3) - how do I get Drumlin running again and recover my authorised Drumlin documents?
Q14: Can I publish files that are not PDF type?
Q15: I get an error message when I try and use the email function on the File menu or the email button in the "About" form
Q16: I have used the same file name for my sample (locally generated .drm) and fully secure (.drmx) files - will the sample files be over-written when the drmx is converted to a .drm?
Q17: Can I copy sections of text in the document?
Q18: My virus scanner reports that there is a virus/trojan in the download kit - is this correct? 

Q1: Drumlin has become my default PDF reader and changed the icons on my PC - how can I change this (e.g. to Acrobat Reader)? A: The Drumlin software does not set itself as the default PDF reader – this only happens if the user chooses to do this via the Tools menu. If you have chosen this option Drumlin will be used to open PDF files, and will change the icons. If you want to then read and print the PDFs with Drumlin that’s fine – it is basically the same as per the Adobe reader. If you do not want to do this, all you need to do is go to the File Explorer, find any .pdf file, right click on it, select Open With, Choose Program... and when the list of programs is displayed, select the Adobe reader and make sure they click the option box on this form: “Always use the selected program to open this kind of file”. Then press OK. In some instances the icon does not change, even though it should do – this is a Windows registry issue which we cannot control – but if this happens it generally is resolved after re-booting the PC. If this does not resolve the problem, email us and we will send you a .reg file to fix the problem
Q2: I have an Apple Mac - can I install and use Drumlin? A: Yes, but you need to have a Mac with Windows support software installed and program startup link "Drumlin Reader (for Mac users)" enables Mac users to run Drumlin. This link simply runs the standard Drumlin program with the command line argument "-mac".  For more details see our Apple Mac User's page 
Q3: I cannot see the file extension .drm or .drmx for my files?A: Windows often hides the file extensions - use the Windows Fle manager and select the Tools menu, Folder options... View tab to specify the file types and extension information you would like to see always - this is also described in the Welcome document
Q4. When I try to install the reader I get a message "Proxy authentication required...". A: The current software includes a File menu item, Proxy... to allow you to input the proxy server details. If this feature is not available please install the latest version of the kit, and retry. The Proxy facility is also accessible from the Registration form.
Q5: I have authorized a DRMX file but do not seem to have a document I can view/when I use the Authorization code provided to me I get the message "Authorization code already used"? A: When you authorize a document you must be online. It is probable that your authorization was successful but the document was not displayed in the Drumlin reader at that time. Check to see if you have the document <filename.pdf.drmx> also saved on your computer as <filename.pdf.drm> - the .drm version is readable, the .drmx version is not. If you double-click the .drmx file or open it, the program will ask you to try and authorize it and this will fail because it has already been authorized  
Q6: Can I search a document for a particular text string? A: yes - use the binoculars icon or the View menu, Find Text... option 
Q7.: When I try and print to a network printer I receive an error message/access denied. A: Please check the document properties via the File menu, Properties item, DRM tab. If the properties state that printing is permitted and you have not exceeded any print quota set and network printing is permitted, then it may be that the printer type or network addressing of the printer is not in standard form (e.g. //servername/printername). First, use another program (e.g. Word) to confirm that you can print other documents to the required printer. Then, if you can, send us an email outlining your problem
Q8: A document I have downloaded and authorized will no longer open. A: there are several possibilities: (i) the time period for use set by the document owner/publisher has expired; (ii) the number of times you are enabled to open and view the document has reached the limit set by the owner/publisher; (iii) you are trying to open a document that was not downloaded and authorised using your currently registered Drumlin reader, or which has been downloaded correctly but you have subsequently moved to another computer - documents can only be read on the machine to which they were authorised. If (i) or (ii) apply contact the owner/publisher to obtain a new authorization code. If (iii) applies then ensure the document is in the correct location on the machine to which it was downloaded.
Q9: I would like to use some of the material from a document in a presentation or publication. Can I do this? A: You should contact the document owner/publisher for permission to use materials
Q10: Hyperlinks/web addresses are displayed in the document but no jumps occur when they are clicked. A: Hyperlinks (e.g. sections of text identified in a particular colour and underlining or full web addresses) may be displayed but are only processed if these have been included in the generated PDF
Q11: Forms: The PDF I am viewing shows form fields but they do not seem to be active - is this correct? A: Yes, PDF forms are supported for display and printing purposes, but not for form filling
Q12: How do I update my Drumlin software? A: Use the Help menu, Update option when you have an online connection, and updating will take place automatically (not available for Vista users)
Q13:  My computer has crashed/died/lost its disk/changed since I installed a new service pack (e.g. SP3) - how do I get Drumlin running again and recover my authorised Drumlin ? A: Locally generated DRM files - simply re-download them from the source/publisher's web site. For DRMX files please send the following details to our support team: the email address you used to register your details; your Drumlin registration details (username); the list of documents (DRMX files) you wish to recover; the matching list of authorization codes supplied to you by the publisher(s) in question; an explanation of what has occured. You will need to install and register the latest version of the Drumlin reader. We will check with the source publishers, where appropriate, and if authorized we will provide new codes to you to unlock the relevant DRMX files. Drumlin installation - if this no longer works, uninstall Drumlin, delete the \Drumlin Security directory and subdirectories, and the your
\DocumentsandSettings\<username>\Application Data\DrumlinSecurity\ directory and subdirectories. Then re-install a new kit from the web site and re-register, this time with a different username.
Q14: Can I publish files that are not PDF type? A: No, at present only PDFs are supported, and if you publish other file types, such as .pdf.drm or .doc, the resulting file will not be readable even if a publishing record is generated
Q15: I get an error message when I try and use the email function on the File menu or the email button in the "About" form.  A: If you are using Microsoft Outlook as your default email client some customers may find they get a MAPI error reported when they try to send the log file. This is a known problem with some Outlook installations. The solutions to this problem are:
(i) close Outlook, reboot your PC and re-connect to the Internet, but do not re-start Outlook. Start Drumlin and use the Help menu, About item to send the log file. This should work! You can edit and send the message. Then re-start Outlook, press Send/recive to ensure the message is sent and continue as normal; or
(ii) locate the Drumlin.log file and attach it to a standard email message. You should find the file in your
\DocumentsandSettings\<username>\Application Data\DrumlinSecurity\Drumlin \logs
subdirectory ; or
(iii) temporarily use another Email client, such as Outlook Express, as your default email client, and then use the button on the Drumlin "About" form as before - this should work fine/does not have the Outlook problems experienced by some users
Q16: I have used the same file name for my sample (locally generated .drm) and fully secure (.drmx) files - will the sample files be over-written when the drmx is converted to a .drm? A: Yes, and even if you save the .drm file to another location on your computer the Drumlin software will only recognise the last version you generated, so the previous .drm (fully secured or evaluation/example) will no longer be readable
Q17: Can I copy sections of text in the document? A: Yes if copying of text is permitted by the publisher. In general, standard PDF files will be enabled for text copying
Q18: My virus scanner reports that there is a virus/trojan in the download kit - is this correct? A: No, the kit is virus.trojan free and is regularly checked against 30+ packages - however some packages can give so-called False Positives - Kapersky used to do this but have admitted that they were wrong and have updated their software/database to correct this. Please report any instance of such warnings to us and we will check with the provider